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Privacy Policy

We are delighted to have you on here. We want to ensure that you have the best online gifting & shopping experience with us and just wanted to sound you off on our Privacy Policy ("Policy"). We understand that you care how information about you is used and shared and we sincerely appreciate your trust that we will do so carefully and sensibly. If you visit or shop at SpaZense.com, you are accepting the practices described in this Privacy Policy. We request that you please read the following policy very carefully.

For the purpose of these terms of use, references to "You", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "We", "Us" and "Our" shall mean Rudanti Wellness Services Private Limited, SpaZense.com and any other affiliates of ours. Also wherever applicable, "Service Providers" shall mean independent third party service providers.

What personally identifiable information is collected?

The information we learn from customers helps us personalize and continually improve your gifting &shopping experience with us. Here are the types of information we gather.

Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way.  You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.  We may also collect additional information in connection with your participation in any promotions or contests offered by us and information you provide when giving us feedback or completing profile forms. While you are transacting on our website, personally identifiable information collected about you may include- 

  • First and last name.
  • Email addresses.
  • Contact details including phone numbers.
  • PIN/ZIP code.
  • Demographic profile (like your age, gender, occupation, education, address and products owned).
  • Personal preferences and interests specifically related to your wellness & well-being
  • Your opinion on services, products, features on our websites.

However please note that we DO NOT access or store your Payment Card details (i.e. credit/debit card number, expiration date, CVV etc.). When you make a purchase using your card, all required transaction details are captured on the secured payment page which is managed by our payment gateway providers who use the best industry leading and regulatory required encryption systems to securely transmit your card information to the card issuer for obtaining an authorization decision. At no time during the purchase process or thereafter does SpaZense.com have access to, or store, your complete card account information.

Automatic Information: : We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses SpaZense.com or advertisements and other content served by or on behalf of SpaZense.com on other Web sites.  We also monitor customer traffic patterns and website use, which enables us to improve the service we provide. We will collect only such information as is necessary and relevant to us to provide you with the services available on the website. Examples of automatic information that we may obtain are:

  • Computer-identification information.
  • IP address, assigned to the computer which you use.
  • The domain server through which you access our service.
  • The type of computer you're using.
  • The type of web browser you're using.
  • The pages you visit/access.
  • The links you click on our website.
  • The number of times you access the page.
  • Things you view, add to cart, add to wish list.

When do we collect this information?

We will collect anonymous traffic information from you when you visit our website. We collect the personally identifiable information from you when you register with us or you transact as a guest. During registration you are required to give us your contact information (such as name, email address, billing address, delivery address, pin code, mobile number etc.) Upon registration users may receive communications from SpaZense.com (e.g. newsletters, updates). Even when you transact as a guest we collect identifiable information (such as name, email address, billing address, delivery address, pin code, mobile number etc.). We use this information to contact you about the services you are using on our website and services in which you have expressed interest.

When you purchase a product or service from us, we request certain personally identifiable information from you on our order form, in order to be able to fulfill your requested service. You must provide contact information (such as name, email, and shipping address). We use this information for billing purposes and to fill your orders. If we have trouble processing your order, we will use this information to contact you.

You may have the option to provide demographic information (such as occupation, education and gender) to us; we encourage you to submit this information so we can provide you a more personalized experience on our website.

We will collect personally identifiable information about you only as part of a voluntary registration process, guest check out, on-line survey, or contest or any combination thereof. Our advertisers may collect anonymous traffic information from their own assigned cookies to your browser. The website might contain links to other websites. We are not responsible for the privacy practices of such websites which we do not own, manage or control.

We may at certain times make chat rooms, forums, instant messenger and message boards and other services available to you. Please understand that any information that is disclosed in these areas becomes public information. We have no control over its use and you should exercise caution when disclosing your personal information to anyone. If you use a bulletin board or chat room on this website, you should be aware that any personally identifiable information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these forums.

How is the information used?

We use your contact information to send you:

  • Password reminder and registration confirmation.
  • Special offers.
  • Changes in the service policies or terms of use.
  • Event based communications such as order status and information, invites, reminders etc.
  • Promotional emails to inform you about new arrivals, special offers, contests etc.

We use your personal information to:

  • Improve personalized features on our websites to enhance your shopping experience.
  • To contact you for your account / profile related matters or any other reason as may be necessary.
  • To provide the services requested by you.

We use anonymous traffic information to:

  • Remember you in order to deliver better and more personalized service.
  • Administer and manage smooth functioning of our website by diagnosing problems.
  • Track your session and activities so that we can understand better how people use our website.

Whom do we share your information with?

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in. We also share your information with our enabling partners whose services we use- like outside shipping companies, business associates to fulfill orders, and credit / debit card processing companies to process the payment for goods and services ordered from SpaZense.com website. These entities do not retain, store, share or use personally identifiable information for any other purposes.

We do not rent, sell or share your personal information and we will not disclose any of your personally identifiable information to any other third parties unless:

  • Required by special circumstances such as compliance with court orders, requests/order from legal authorities or law enforcement agencies requiring such disclosure;
  • To help investigate, prevent or take action regarding unlawful and illegal activities, suspected fraud, potential threat to the safety or security of any person or the general public, violations of SpaZense.com terms of use or to defend against legal claims;
  • Such disclosure is reasonably necessary to respond to claims that an advertisement, posting or other content violates the rights of a third party:
  • We have your permission;
  • To provide products or services you've requested

SpaZense.com and its affiliates will share some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity. Should such a transaction occur the other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

We are committed to maintaining the security of your personal information and email address. When you enter sensitive information (such as credit / debit card number) on our acquiring bank’s system or order forms, they encrypt that information using secure socket layer technology (SSL). To learn more about SSL, please click here.

We follow generally accepted industry standards to protect the personal information and email address submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

What choices do you have?

You can always choose not to provide us information even though it might be needed to make a purchase or take advantage of our other features on the website. It is your choice to accept or decline the cookies. All websites that are customizable require that you accept cookies. You must also accept cookies to register as someone for access to some of our services. For information on how to set your browser to alert you to cookies, or to reject cookies, please click here.

What are cookies?

A cookie is a small text file that is stored on a user's computer for record-keeping purposes. Cookies are unique identifiers that we transfer to your device to enable our systems to recognize your device and to provide features such as our personalized recommendations for you, personalized advertisements on other Web sites (e.g., SpaZense.com affiliates and associates with content served by us), and storage of items in your Shopping Cart between visits.

We use both session ID cookies and persistent cookies. We use session cookies to make it easier and secure for you to navigate our website. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time. You can remove persistent cookies by following directions provided in your Internet browsers “help” file. More information on cookies can be found here.

We use session cookies to store the secure session and browsing preferences of the user. We set a persistent cookie to store your username so you don't have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our website.

If you reject cookies, you may still use our website, but your ability to use some areas of our website, will be limited. Cookies are used in the shopping bag to enable enhanced security and to ensure there is no URL based spamming.

Unless you voluntarily identify yourself (through registration, for example), we will have no way of knowing who you are, even if we assign a cookie to your computer. The only personal information a cookie can contain is information you supply (an example of this is when transact as a guest or add items to shopping bag). A cookie cannot read data off your hard drive.

This privacy statement covers the use of cookies by SpaZense.com only and does not cover the use of cookies by any advertisers.

Our web servers automatically collect limited information about your computer's connection to the Internet, including your IP address, when you visit our website. (Your IP address is a number that lets computers attached to the Internet know where to send you data- such as the web pages you view.) Your IP address does not identify you personally. We use this information to deliver our web pages to you upon request, to tailor our website to the interests of our customers, to measure traffic within our website and let advertisers know the geographic locations from where our visitors come.

SpaZense.com includes links to other websites. Such websites are governed by their respective privacy policies, which are beyond our control. Once you leave our servers (you can know where you are by checking the URL in the location bar on your browser), use of any information you provide is governed by the privacy policy of the operator of the website you are visiting. That policy may differ from ours. If you can't find the privacy policy of any of these websites via a link from the website's homepage, you should contact the website directly for more information.

Can you opt out?

SpaZense.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account. To do so, please send us an email at unsubscribe@SpaZense.com. Upon request, we will remove / block your personally identifiable information from our database, thereby canceling your registration. However, your information may remain stored in archive on our servers even after the deletion or the termination of your account. We also reserve the right to send you certain service related communication, considered to be a part of your SpaZense.com account without offering you the facility to opt-out. 

What security procedures are in place to protect information from loss, misuse or alteration?

To protect your privacy and security, we will verify your identity before granting access or making changes to your personally identifying information. If you have registered your profile on SpaZense.com, your SpaZense.com ID and Password are required in order to access your profile information.

To protect against the loss, misuse and alteration of the information under our control, we have appropriate procedures in place. For example, your information is accessible only to authorized personnel and it is shared with respective personnel on a “need to know basis” only to help complete the transaction and to provide the services requested by you. Although we will endeavor to safeguard the confidentiality of your personally identifiable information, transmissions made by means of the Internet cannot be made absolutely secure. By using this website, you agree that Rudanti Wellness Services Private Limited and SpaZense.com will have no liability for disclosure of your information due to errors in transmission or unauthorized acts of third parties.

We follow generally accepted industry standards to protect the personal information and email addresses submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information and email address, we cannot guarantee its absolute security.

All information gathered on SpaZense.com is securely stored within the SpaZense.com controlled database. The database is stored on servers secured behind a firewall; access to the servers is password-protected and is strictly limited. However, as effective as our security measures are, no security system is impenetrable. We cannot guarantee the security of our database, nor can we guarantee that information you supply will not be intercepted while being transmitted to us over the Internet and, of course, any information you include in a posting to the discussion areas is available to anyone with internet access.

However the internet is an ever evolving medium. We may revise our privacy policy from time to time to incorporate necessary changes. Of course, our use of any information we gather will always be consistent with the policy under which the information was collected, regardless of what the new policy may be.

Policy updates

We reserve the right to change or update this policy at any time by placing a prominent notice on our website. Such changes shall be effective immediately upon posting to this website.

If we decide to change our privacy policy, we will post those changes to this privacy statement and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, or by means of a notice through email if you have registered with us. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

You can offer your views, suggestions, if any, by sending us an email at support@SpaZense.com