We are delighted to have you on here. We want to ensure that you have the best online spa reservation, spa-gifting & shopping experience with us and just wanted to sound you off on our Return and Refund Policy ("Policy"). If you visit or shop at SpaZense.com, you are accepting the terms mentioned in this Policy. We request that you please read the following policy very carefully.
For the purpose of this policy, references to "You", "User" shall mean the end user accessing the Website, its contents and using the Services offered through the Website. "We", "Us" and "Our" shall mean Rudanti Wellness Services Private Limited and its affiliates. “Website” shall mean SpaZense.com. Also wherever applicable, "Service Providers" shall mean independent third party service providers.
We reserve the right to change these terms & conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible.
We want to ensure that you have complete peace of mind when you gift & shop with us at SpaZense.com. We are committed to quality products and that's why your 100% satisfaction is guaranteed. We follow a “10 days No Questions Asked Return Policy”. If for some reason you are not completely satisfied with your purchase, you can return most items to us within 10 days from the date of delivery for either a replacement (wherever applicable) or a refund.
You can return most of the spa & wellness products bought on this website. However, the following key terms should be adhered to:
It’s quite simple:
To ensure that your product return experience is hassle free, please ensure that you follow the return guidelines given below:
Any product return that does not meet the above guidelines will not be accepted under this Policy. Should you have any questions, then please email us at support@SpaZense.com
Whether through a courier pick-up arranged by us, or you self shipping the product to us, please ensure that you clearly print/write the following address along with the SpaZense.com order number:
The Returns Team,
D-130, Andheria Modh,
Mehrauli New Delhi – 110 074
After the product is received by SpaZense.com, and subject to verification of the purchase and condition of product we shall process a refund within 15 working days of receipt of the product. During this entire process we will be in constant touch with you to keep you informed of the progress.
In case we are in a position to offer you a replacement, we would get in touch with you. If you accept, then we will ship it out to your address as per our normal shipping process and you would get the product within 7-10 business days.
Refunds of payments charged to the Cardholder’s credit / debit card will only be credited back to the Cardholder’s credit / debit card account, which was used to pay for the original order. Please note that we shall not be responsible for any delays in credit to the Cardholder’s credit / debit card account as that is managed by the Cardholder’s issuing bank. For customers who paid through net banking or cash on delivery, we will send you a cheque at your mailing address.